“Let’s take care of each other. Let’s be human together. And let’s remember that no one within our extended Teleperformance family is facing this crisis alone”. -- Daniel Julien, Teleperformance Chairman and CEO

“Let’s take care of each other. Let’s be human together. And let’s remember that no one within our extended Teleperformance family is facing this crisis alone”. -- Daniel Julien, Teleperformance Chairman and CEO

Coronavirus has become much more than just another Swine Flu or SARs outbreak.

Around the world, Teleperformance staff is working tirelessly to protect the health and well-being of our employees, while ensuring business continuity for our clients.

We are achieving this by:

  • Rapidly and thoroughly outlining global policies and business continuity plans
  • Adhering to guidelines and recommendations from the World Health Organization (WHO) and the Center for Disease Control (CDC)
  • Working closely with local governments and medical consultants
  • Keeping employees and clients well informed through frequent health and safety communications and local status updates
  • Proactively recommending that clients implement work-at-home capabilities

So, Teleperformance has already activated thousands of new home-based employees around the world in recent weeks – and that number continues to grow every day:

80% of active employees are working from home.

So, Teleperformance has already activated thousands of new home-based employees around the world in recent weeks – and that number continues to grow every day:

80% of active employees are working from home.

Caring for people is what we do here. It’s in our DNA, and in how we’ve always defined Teleperformance. Human compassion, care, and dignity have never been needed more. So, at this time of great uncertainty, we want our employees and clients to know that our foremost thoughts are with them — and their families.

We are committed to maintaining a safe work environment for our Teleperformance family. So, let’s be safe, take care of one another, and overcome this crisis together.

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For additional details on the specific measures being taken, please review our responses to frequently asked questions below:

How is Teleperformance impacted by the COVID-19 Coronavirus?

  • On January 30, 2020, the International Health Regulations Emergency Committee of the World Health Organization declared the COVID-19 Coronavirus a public health emergency of international concern. On March 11, WHO announced that it has characterized COVID- 19 as a pandemic.
  • Teleperformance senior leadership continues to monitor information from reliable resources such as WHO on updates and prevention measures of COVID-19.
  • To ensure the well-being of our employees and clients, all sites have a Business Continuity Plan to address key operational areas such as human resources, process and business functions, client management and both internal and external communications.
  • Through our early efforts in China, when the outbreak started, Teleperformance has prepared new protocols specific to COVID-19, which are quickly being applied in other countries. Protocol updates are proactively and frequently shared across all Teleperformance regions.
  • Teleperformance has also significantly expanded the deployment of home-based agents – the best way to protect employees from exposure and ensure business continuity for clients. We are currently and rapidly activating additional home-based agents in all regions.

What Measures Have Been Taken to Protect Teleperformance Employees?

The following actions have already been taken to prevent exposure and ensure business
continuity: 

  • Activation of Work-at-home capabilities wherever possible
  • Frequent and regular disinfection of facilities including common areas and individual work stations
  • Availability of supplies such as hand sanitizers comprising minimum 60% alcohol, liquid soap and, subject to WHO guidance and local market conditions, surgical masks. Separate waste disposal bins provided for used supplies or worn materials
  • Social distancing - scattered seating to reduce the overall concentration of staff at any one time and increase the amount of personal space
  • Suspension of all social activities for employees, clients or communities
  • Screening of everyone entering a Teleperformance facility for elevated body temperatures using reliable infra-red thermometers or temperature-scanning equipment
  • Strict “no travel” policies have been implemented

How is Teleperformance Keeping Employees Updated?

  • Frequent employee communications and updates are delivered through numerous channels, including the employee intranet, internal newsletters, emails, and both digital and printed bulletin boards.
  • Communications include:
  1. Information about the pandemic preparedness and response planning
  2. Community sources for timely and accurate pandemic information (domestic and international) and resources for understanding business continuity and employee safety measures
  3. Infection prevention tips

How is Teleperformance Keeping Clients Updated?

  • Teleperformance proactively communicates with clients on business continuity plans, recommendations, and best practices from other regions and industries
  • Clients receive regular status updates directly from Teleperformance leaders and account managers as appropriate. Each client is kept apprised of logistical updates, business continuity measures, workforce status, and contingency planning.
  • Teleperformance has activated many new work-at-home agents, in many cases where the client had no previous WAHA footprint. So, we’re working with many more clients to evaluate and enable WAHA capabilities whenever possible. Allowing employees to telecommute from home is the best way to protect them from exposure to the COVID-19 virus and ensure business continuity.

See how Teleperformance clients are already using our High-Tech, and High-Touch model to overcome COVID-19.

Know More

See how Teleperformance clients are already using our High-Tech, and High-Touch model to overcome COVID-19.

Know More