Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance WayVIEW FREE ON-DEMAND
It’s imperative for companies to innovate through ideas and technology, evolve to become more agile and flexible, and be prepared to transform their operating strategies.
“COVID-19 has caused massive disruption to businesses worldwide and the Insurance industry is no exception. From dealing with unprecedented business challenges and pressure on cost reduction to adapting and changing the way they operate, Liberty Mutual Insurance has played a critical role in ensuring business continuity and providing seamless customer service and fair claims resolution throughout the pandemic. As we emerge from the pandemic and continue doing business in this dynamic new normal, companies are seeking efficiency and improved access to consumers.
AVP, Claims Service Center, Liberty Mutual
Paul Richartz leads Liberty Mutual’s Claims Service Center operations for Personal Lines customers in the U.S. His team of more than 600 employees and partners is responsible for delivering ‘Peace of Mind’ to customers who have experienced a loss. In addition to providing consultative guidance and gathering the facts of loss to establish a claim file, this team also initiates the scheduling of services to begin resolution of the claim for the customer. Services provided can include anything from towing a vehicle to sending a vendor who will clean up after a loss and prevent additional damage. Acting quickly to provide these services is one way Liberty Mutual helps their customers embrace today and confidently pursue tomorrow. Paul joined Liberty Mutual in late 2014, and served as a Sr. Claims Manager in Auto Property Damage, where he led the Central and Mountain region teams responsible for the resolution of material damage auto claims, which excludes injuries. Prior to joining Liberty Mutual, Paul worked for GEICO in various roles over 13 years.
Division President, Banking, Financial Services and Insurance, Teleperformance
Divisional President at Teleperformance directly reporting into Teleperformance’s Chief Client Officer. In this role, Mamta leads Teleperformance's Banking Financial Services & Insurance vertical and has full responsibility for supporting the client growth, expansion plans, and leveraging the best assets to build, support, and grow the global business unit. Mamta has worked in various facets of financial services, led digital products, transformation and innovation whilst also leading various diversity and inclusion efforts in her 26 years of experience.
VP, Banking, Financial Services and Insurance, Teleperformance Insurance
Cesar Soliman is Vice President for our Banking, Financial Services, and Insurance Division within Teleperformance. He is primarily responsible for the global strategic relationship management, transformation, innovation, and growth of several of Teleperformance's Banking, Financial Services, and Insurance customers. He has been with Teleperformance for over 18 years. Cesar is also a leader in Teleperformance’s inclusion, equality, and diversity initiatives and is part of the company’s Top 100 Leaders under 45 Company Transformation Committee.
Driving Customer Centricity and Making Claims Better the Liberty Mutual Insurance Way